Weekly payment options
StudyLink eligible
No tech background required

AI Workflow & Experience Designer Diploma

Learn to create experiences that will feel effortless in the future.

UX design and business analysis are becoming one job: experience design. Learn to design how work flows and how people experience it. Build it yourself with low-code and no-code tools, and use AI to handle the judgement that fixed rules can't. No tech background needed.

About This Programme

UX and business analysis are becoming one job.

A business analyst used to define how a process works. A UX designer defined how people experience it. Two roles, with a hand-off between them.

AI has changed that. Processes can now interpret requests, make judgement calls and handle exceptions, not just follow fixed rules. With low-code and no-code tools, the person who designs a process can also build it, without waiting for a developer.

When the process and the experience can't be designed apart, businesses need one person who can do both. That person is an AI-powered experience designer.

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The tech industry is faced with a growing skills shortage and the traditional education pathways would not solve this ... which is why we created New Zealand's first tech career accelerator
DIANA SHARMA
Co-founder & Mission Director

SKILLS YOU'LL GAIN

How the work flows: AI Workflow Design & Creation

Find where AI can help, then design and build processes that handle real-world judgement.

  • AI literacy: understand what AI can and can't do, and use it confidently and responsibly at work
  • Process mapping and requirements: map how work happens and define what a better process needs to do
  • Building the business case: show the value in terms decision makers understand
  • Low-code and no-code AI agents and workflows: build working AI agents and automations yourself, with no coding knowledge needed to start
  • Interface design and prototyping with AI tools, turning ideas into applications people can use
  • Testing AI quality: check your solutions give reliable results, and spot where they get things wrong
  • Security basics: make sure what you build protects data
  • Collaboration and communication with stakeholders, developers and teams
How people experience it: Experience Design

Design AI-powered processes around the people who use them, so they feel effortless.

  • Agile and Design Thinking: the frameworks teams use to solve problems and deliver work
  • User research: interviews, personas and journey maps to understand what people really need
  • Information architecture that makes solutions simple to navigate and use
  • Designing AI-powered experiences people trust, including what happens when things go wrong
  • AI in your design workflow to speed up research, ideas and testing
  • Ethics, accessibility and responsible AI
  • Presenting your work and career preparation

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Put it to work: Mentored Work Experience

Design and build a real process and experience for one of our 300+ industry partners.

  • A real AI workflow, process improvement or experience design project
  • Weekly mentoring from experienced industry professionals
  • Work alongside analysts, designers, developers and stakeholders
  • Real client work for your portfolio, plus industry references
  • Career support to launch your next role

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TOOLS YOU'LL LEARN

EDUCATION TEAM

Learn from the Best

Mission Ready HQ is an award winning education provider.  Learn more

ALAN KAN

ALAN KAN

Co-founder & Innovation Director
CHANDNI ADESHARA

CHANDNI ADESHARA

Facilitator & Coach
CORINNE DAVIES

CORINNE DAVIES

UX Design Trainer
OLAYINKA FASHOLA

OLAYINKA FASHOLA

AI Product Manager & Business Analyst Trainer
VIKTORIA SEMINA

VIKTORIA SEMINA

UX Design Trainer

Find Your Schedule

Duration

32
 weeks

Schedule

Phase 1: Mon - Fri, 9:30 am to 1:00 pm

Phase 2: Mon - Fri, 6 pm to 9 pm NZST

Phase 3: Normal work hrs as agreed with Host Company

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Upcoming intakes

09
Feb
2027
Live sessions
27
Apr
2027
Live sessions
12
Jul
2027
Live sessions
27
Sep
2027
Live sessions

Talent shouldn't be limited by finances

Standard fee
With scholarship
$6,640
$9,960
NZD, total programme

Payment plansInstalments or weekly
StudyLinkEligible

*Fees are subject to change based on government policy and other factors.

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AI-Ready IMPACT SCHOLARSHIP

Empower you to take that next step towards an exciting future in tech. Combine it with Pay When Successful for the rest, so you only pay once you've passed.

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StudyLink

StudyLink student loans and allowances are available for this diploma.

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Flexible Payment Plans

Pay in set installments or weekly to suit your budget — subject to approval.

Entry criteria
  • Must have New Zealand or Australian residence/or citizenship
  • Meet the NCEA Level 1 Literacy and Numeracy standards.
  • If English isn’t your first language, provide proof of proficiency.

NZD 

$9,960

NZD 

$6,640

  With AI-Ready Scholarship

AI-Ready Scholarships
Flexible Payment plans
Internationally recognised Certificate

FAQ

I don't have a tech background. Will I keep up?

Yes. This programme is designed for beginners. You'll get structured guidance, mentored projects with real feedback, and a cohort starting out alongside you. Your experience from other industries counts, because understanding how work really happens is at the heart of experience design.

Can I study one phase at a time?

Yes. Each phase is an NZQA-approved micro-credential, so you can start with Phase 1 and add the next phases when you're ready. Complete all three and you'll earn the full diploma.

Do I need to know how to code?

No. You'll build AI agents and processes using low-code and no-code tools, which mostly use visual builders instead of code. Where a little code helps, such as a simple formula, you'll learn it as you go. It means you can focus on designing the right solution rather than becoming a programmer.

Why combine UX and business analysis?

Because AI has joined them up. When a process can make judgement calls, how it works and how it feels can't be designed separately. Businesses need people who can design the whole thing, not hand it from one role to another.

What is experience design?

Experience design is the combined role that business analysis and UX design are becoming. An experience designer works out how a process should run and how people should experience it, then builds it. AI and low-code tools make it possible for one person to do both.

Programme
AI Workflow & Experience Designer Diploma
Duration
32
 weeks
WITH Scholarship
$6,640
Standard
$9,960