Business Analyst + Salesforce Certification

Double Your Impact, Helping Business Thrive

Learn the skills to help companies solve big challenges, make smart choices and supercharge their work flow using Salesforce.

Beginner friendly
Beginner friendly
Flexible study
Flexible study
Full-time or part-time
No tech background required
No tech background required
NZQA Level 5 & 6 Certificate
NZQA Level 5 & 6


Immersive & Hands-On Training

The role of a Business Analyst is to act as a bridge between business and technology in order to improve business processes and efficiency through the use of technology, people, and processes. As a Business Analyst, you will be responsible for eliciting, defining, and analysing requirements related to business opportunities and challenges, and designing solutions to overcome these challenges.

In addition to gaining knowledge in business analysis, you will also have the opportunity to learn through an end-to-end business improvement project. This project will involve creating a no-code, data-driven solution in Salesforce, which is the world’s #1 customer relationship management (CRM) platform used in many major New Zealand companies. It is worth noting that Australia and New Zealand are expected to see over 60,000 new jobs created by 2024 within the Salesforce ecosystem.

The programme will cover the contents of one widely recognised Salesforce exam: Salesforce Certified Administrator. To maximise your chances of getting employed, study materials and exam vouchers are included as part of the programme.

Skills you'll gain

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  • Stakeholder discovery and scope definition: You will be able to identify stakeholders, their needs, and define the scope of analysis based on that.
  • Discovery planning and requirement elicitation: You will be able to plan discovery activities, perform requirement elicitation, and analyze those requirements to create a comprehensive understanding of stakeholder needs.
  • Business and technical requirement writing and review: You will be able to write and review business and technical requirements to ensure they meet stakeholder needs.
  • Business process modeling and flow mapping: You will be able to model and map business processes to identify areas of improvement and create more efficient workflows.
  • Wireframe development: You will be able to develop wireframes to visualize user interfaces and ensure that they meet stakeholder needs.
  • Agile user story and acceptance criteria writing: You will be able to write Agile user stories and acceptance criteria to ensure that development work meets stakeholder needs.
  • Participation in Agile and Design Thinking practices: You will be able to participate in Agile and Design Thinking practices to develop better solutions for stakeholders.
  • Data model creation and design: You will be able to create and design data models that include objects, fields, and relationships to support business processes.
  • Page layout creation: You will be able to create new page layouts to customize user interfaces to meet stakeholder needs.
  • No-code business process solution creation with Flows and Custom Objects: You will be able to create no-code business process solutions in Salesforce using Flows and Custom Objects.
  • Security and administration consideration: You will be able to consider security and administration requirements and implement those requirements in Salesforce to ensure data protection and compliance with regulations.
  • Overview of generative AI

By the end of the Level 5 micro-credential, you will be able to:

  • Apply Agile software delivery and design thinking practices to contribute to the development of digital technology product solutions in specific contexts of practice.
  • Apply industry standard best practices to contribute to the development of digital technology product solutions in specific contexts of practice.
  • Apply ethical decision-making principles when contributing to developing digital technology product solutions.
  • Apply effective professional interpersonal and collaborative skills when working on digital technology product projects with internal and external stakeholders.
  • Plan and deliver an effective communication strategy for purposes of obtaining employment  or contract work

By the end of the Level 6 Training Scheme, you will be able to:

  1. Evaluate project requirements and apply relevant industry-standard best practices to the development of digital technology product solutions in the context of practice.
  2. Apply Agile and design thinking practices to successfully develop digital technology product solutions in the context of practice.
  3. Evaluate the ethical impact of, and apply ethical considerations to, the development of digital technology product solutions in the context of practice.
  4. Evaluate their own personal management, collaboration and communication techniques when working on a technical project with internal and external stakeholders in the context of practice.
  5. Critically reflect on own experience working on an industry project to gain successful employment.

The tech industry is faced with a growing skills shortage and the traditional education pathways would not solve this ... which is why we created New Zealand's first tech career accelerator
Co-founder & Mission Director


Flexible Learning

Learn blended online, full- or part-time.


10 weeks (30-35 hours weekly)
Mon - Fri: 5:30pm - 8:30pm



20 weeks (15 - 17.5 hours weekly)
Tue - Thurs: 6pm - 9pm


(incl. GST)
Payment options
  1. Fees Free Available.
  2. Pay in 2  instalments of $2,560 per certification; or
  3. Weekly payment options available

* Fees subject to change

Updated: 13 May 2024

Entry CriTeria

Applicants must have the legal right to study in New Zealand and either:

  1. Have completed the Level 4 Certificate in Technology Product Development Training Essentials (Level 4) or;
  2. provide evidence of an equivalent qualification and/or experience.

All applicants must have a level of English sufficient to be able to study at this level.

Applications will be reviewed by Mission Ready to ensure applicants have the foundation skills required for success.

Unsuccessful applicants will be referred to an appropriate alternative course and invited to apply again once they have completed that course.

Please note the entry requirement is important as learners need to have certain skills / knowledge before they can specialise in a specific area.


Hear from our Graduates

Industry leaders value our graduates. Our alumni have gone on to work at companies like Datacom, Cin7, One NZ and PWC.

More stories
I was looking for ways to get experience in the Salesforce environment or to develop my skills further to then progress along that path. When I came across Mission Ready it seemed to fit the bill, with training in the developer stream and a healthy chunk of workplace experience.


Learn from the Best

Mission Ready HQ is an award winning education provider.  Learn more



Salesforce Development Trainer


Salesforce Development Trainer


Facilitator & Coach


Business Analyst Trainer


Your Questions Answered

Have a read of our brochure and reach out to our friendly mission ready team to ask questions directly.

Download 2024 Brochure