Become the strategic problem-solver at the intersection of business and technology.
Learn how to uncover business needs, analyse opportunities, and design no-code solutions that create impact—powered by AI and Salesforce. Develop the core skills of stakeholder engagement, process mapping, requirement analysis, and agile delivery.
- AI-Powered Business Analysis Essentials: Understand key methodologies, requirements elicitation and discovery, documentation, and strategic analysis using AI tools.
- Presentation Skills & Stakeholder Communication: Clearly communicate insights, solutions, and strategies to diverse stakeholders.
- UX Fundamentals: Learn essential concepts to create intuitive and user-centred business solutions.
- Agile & Design Thinking: Apply Agile and Design Thinking frameworks, manage projects efficiently, and foster collaboration within teams.
- Business Process Modelling: Document and optimise business processes to drive efficiency.
- Automate with Salesforce: Learn to create Salesforce-based solutions with standard objects, data models, flows, custom page layouts, and data management.
- Salesforce Security & Administration: Manage data security, user permissions, and Salesforce administrative tasks.
- Emerging Technologies, Ethics, and Compliance: Navigate emerging tech responsibly, ensuring ethical and compliant practices.
- Career Readiness: Build your professional brand, prepare for interviews, and position yourself for business analyst roles.
- Prepare for Salesforce certification exam: Additional study contents are included on successful completion for Salesforce Certified Administrator exam